Exchange and Returns

Your right to exchange, what is not refundable by law, how to arrange it, and how refunds are processed.

1. Contacts

2. Right to exchange

Article 9 of the Law of Ukraine 'On Consumer Protection' provides the right to exchange a non-food product of proper quality for a similar one if it does not suit the shape, dimensions, style, color, size or cannot be used for its intended purpose. Exchange is possible within 14 days, excluding the day of purchase.

We exchange the product if it has not been used and has retained its marketable appearance and consumer properties. If the required product is not available for sale at the time of exchange, you have the right to terminate the purchase and sale agreement and get a refund.

3. Not subject to exchange and return

The Cabinet of Ministers of Ukraine approved a list of goods of proper quality that are not subject to exchange or return (Resolution No. 172 of March 19, 1994). These include:

Perfumery and cosmetic products:

• disposable products,
• varnishes and gel polishes,
• gels, acrylics and special products for working with them,
• needles, components and accessories,
• brushes and brush sets.

Manicure and pedicure tools:

• nail files, buffers, polishers,
• cutters, nippers, scissors, etc.,
• tweezers for eyelashes and eyebrows.

4. When exchange or return is accepted

We accept goods for exchange or return if:

• it is not on the list from Resolution CMU No. 172 of 19.03.1994;
• purchased from our online store;
• does not match what was ordered on the site (in quantity, name, configuration or packaging);
• of inadequate quality;
• has not been used and shows no signs of use;
• fully equipped and has original packaging.

5. How to make an exchange or return

If the product does not suit the shape, dimensions, style, color, size or cannot be used for its intended purpose, first notify the NAILSMADE manager in any convenient way: write to Viber / WhatsApp / Telegram or call +380 63 638 7130. Then you either bring the product to the store during working hours, or send it via Nova Poshta or Ukrposhta (shipping costs are paid by the sender).

We accept the product only if:

• no more than 14 calendar days have passed from the date of purchase to the return;
• the packaging is not damaged;
• there are no signs of use.

If these conditions are not met, the store has the right to refuse acceptance of the product.

6. Refund

We refund the money based on the results of reviewing the application. In case of a positive decision:

• by bank transfer — within 3 business days to the specified bank card;
• in cash — funds can be obtained at the Nailsmade store at: Ukraine, 04053, Kyiv, 44A Sichovykh Striltsiv St.

7. Warranty, repair and hidden defects

We fulfill warranty obligations according to the terms of the warranty document. Within Ukraine, we bear transportation costs for warranty repairs. We do not cover the cost of shipping goods from abroad for warranty repair or exchange. When ordering from Ukraine to another country, be aware of the risks associated with the difficulty of exchanging or repairing such goods.

Hidden manufacturing defects: if a manufacturing defect is discovered during use, we will exchange the product. Within Ukraine, we cover transportation costs for exchange or return of goods of inadequate quality. We do not cover shipping from abroad for repair, exchange or return.