Exchange & returns

Your right to exchange, what can't be returned by law, how to do it, and how refunds work.

1. Contacts

2. Your right to exchange

Under Article 9 of the Law of Ukraine “On the Protection of Consumer Rights”, you may exchange a non-food item of proper quality for a similar one if it didn't suit you by shape, dimensions, style, colour or size, or can't be used as intended. The exchange is possible within 14 days, not counting the day of purchase.

We exchange an item if it hasn't been used and keeps its original appearance and consumer properties. If the item you need isn't in stock at the time of exchange, you may cancel the purchase and get your money back.

3. Not subject to exchange or return

The Cabinet of Ministers of Ukraine has approved a list of proper-quality goods that cannot be exchanged or returned (Resolution No. 172 of 19 March 1994). These include:

Perfumery and cosmetics:

• disposable products,
• polishes and gel polishes,
• gels, acrylics and special products for working with them,
• needles, components and accessories,
• brushes and brush sets.

Manicure and pedicure tools:

• files, buffs, polishers,
• nippers, cuticle pushers, scissors, etc.,
• lash and brow tweezers.

4. When an exchange or return is accepted

We accept an item for exchange or return when:

• it is not on the list approved by CMU Resolution No. 172 of 19.03.1994;
• it was bought in our online store;
• it doesn't match what was ordered on the site (quantity, name, set or packaging);
• it is of improper quality;
• it hasn't been used and shows no signs of use;
• it is fully complete and has its original packaging.

5. How to make an exchange or return

If an item didn't suit you by shape, dimensions, style, colour or size, or can't be used as intended, first tell the NAILSMADE manager in any way convenient for you: message us on Viber / WhatsApp / Telegram, or call +380 63 638 7130. Then you either bring the item to the store during working hours, or send it via Nova Poshta or Ukrposhta (the sender pays the transport cost).

We accept an item only if:

• no more than 14 calendar days have passed from purchase to return;
• the packaging is undamaged;
• there are no signs of use.

If these conditions aren't met, the store may refuse to accept the item.

6. Refunds

We issue a refund after reviewing your request. If the decision is positive:

• by cashless payment — within 3 working days to the bank card you provide;
• by cash — you can collect the money at the Nailsmade store at 44A Sichovykh Striltsiv Street, Kyiv, 04053, Ukraine.

7. Warranty, repair and hidden defects

We fulfil our warranty obligations under the terms of the warranty document. Within Ukraine, we cover the transport costs for warranty repair. We do not cover the cost of shipping goods from abroad for warranty repair or exchange. When ordering from Ukraine to another country, be aware of the risks tied to the difficulty of exchanging or repairing such goods.

Hidden factory defects: if a factory defect appears while you use the item, we will exchange it. Within Ukraine, we cover the transport costs for exchanging or returning goods of improper quality. We do not cover shipping from abroad for warranty repair, exchange or return.