Questions and Answers

Add items to your cart and go through checkout. If any option on the site is unclear, just pick any value — our manager will confirm the details after the order is placed.

Let us know your preferred messenger (Viber / Telegram / WhatsApp) or your Instagram handle, and for international orders — your country and phone number in international format.

Message us right after checkout: Viber +380636387130 (Ukraine) or WhatsApp +380935954926 (international).

Payment is made after confirming the order details and shipping method with our manager.

No. The delivery cost isn’t included in the order total and is added after packing and weighing. We’ll send you a photo of the item, a photo of the parcel on the scale, and a screenshot of the shipping cost.

The main delivery services within Ukraine. Details and timelines are on the “Payment & delivery” page.

We ship to most countries in the world. Terms and process are on the “International delivery” page.

We pack and weigh the order, send you a photo and a screenshot of the cost from the postal service’s website, and let you know the total (order + delivery).

Your country and phone number in international format (with country code), or your Instagram handle — in the order notes.

Mon–Fri 9:00–18:00 (except public holidays). Viber +380636387130, WhatsApp +380935954926, +380734521234. Instagram: @nailsmade_shop, @heylovegel.