International delivery
Умови міжнародної доставки (укр.)
Условия международной доставки (рус.)
Use the Google Chrome browser, it has the function of translating a website page into your language.
Utilice el navegador Google Chrome, tiene la función de traducir una página web a su idioma.
Utilisez le navigateur Google Chrome, il a pour fonction de traduire une page d'un site Web dans votre langue.
Verwenden Sie den Browser Google Chrome. Er hat die Funktion, eine Website-Seite in Ihre Sprache zu übersetzen.
השתמש בדפדפן Google Chrome, לדפדפן זה יש את הפונקציה של תרגום אתר לשפה שלך.
Utilizza il browser Google Chrome, ha la funzione di tradurre una pagina del sito web nella tua lingua.
Delivery options
We ship parcels with the national postal company, unless the customer requests another way.
Delivery terms: FCA (Free carrier).
The Ukrainian national postal company sends parcels to your country. Your country's postal company meets the shipment and delivers the packages to the recipients.
Your parcel will be delivered within your country by the national company of your country (most often) or by a private postal company operating in your country (this depends on the partnerships of the postal companies).
In their country, the customer receives the parcel at the office of the postal company or receives the parcel at home from the hands of the courier.
At the time of sending the parcel, we provide you with a tracking number to identify the parcel.
Our parcels are sent from Ukraine. At this time, civil aviation does not deliver cargo from Ukraine. Parcels are sent by ground to a neighboring country and loaded onto an aircraft in neighboring country. For this reason, delivery may take longer.
Information for Europeans: Many of our clients use the services of private carriers. We send many parcels daily via private carriers to Poland, Germany, Switzerland, Spain, France, Italy and other countries. Bus drivers who carry out regular flights from Ukraine to European countries deliver parcels along the way. This method is very convenient and fast. If you live in a European country and would like to receive your parcel via a private carrier, please let us know.
Shipping costs
The cost of shipping is not included in the order on our website, because it depends on the weight of the fully packaged parcel and is calculated on the website of the national postal company on an online calculator.
We need to see a list of items from your order that need to be boxed and weighed.
We will send you a photo of your goods, a photo of the weight of the packaged parcel and screenshots from the postal company website with the cost of shipping.
We ship a lot of orders all over the world because the shipping costs are not high.
If you don't like the shipping cost, you can cancel your order.
Attention! The larger the package, the more favorable the shipping cost.
Delivery timing
Delivery time to your country may take 7 days, and may also take 20+ days. It depends on many factors, including: the distance from our country, the number of waypoints on the route, the rules of the postal company in your country. The Ukrainian postal company sends the parcels, and the postal company of your country meets the parcels and delivers it to the recipient. The speed of delivery depends on the speed of your postal company.
Payment Methods
Visa, Mastercard, PayPal, Paysend, Wise, Western Union, MoneyGram, IntelExpress, Swift, RIA, Welsens, Meest and others.
The invoice you will see immediately after placing an order on our website does not include shipping costs, which we can add only after packing and weighing the parcel. The cost of shipping depends on the weight of the parcel and is determined on the postal company's website using the online calculator, as described above. We will send you a total invoice for payment after packing your order: order + shipping. If you do not like the cost of shipping, you can cancel the order and not make a payment.
Placing an order
Place an order on our website. Please note the total order amount: shipping costs are not included and will be added after the package is packaged and weighed.
We will collect and weigh the order, will send you a photo of the product, a photo of the parcel on the scales and screenshots with the shipping cost from the website of the postal company. And we will give you the total cost (order + delivery).
We will give you a screenshot from the postal company's website with the shipping cost.
If you don't like the shipping cost, you can cancel the order.
If you find it difficult to understand the options for ordering on our website, select shipping method "To talk with manager".
Just write your country and your phone number in international format (with your country code) in the note of the order.
If you don't have whatsapp, write your name on instagram.
We will contact you.
You can also write to us on our Instagram or our messenger immediately after placing your order, this will reduce the time it takes to contact you.
WhatsApp/Viber/Telegram: +380 734521234 (Ukraine)
INSTAGRAM: @nailsmade_shop or @heylovegel
Receiving a parcel from the postal company.
We will provide you a tracking number, you can track your parcel on the Ukrainian Post website or on the website of the national postal company of your country where your parcel will arrive.
When the package arrives in your country, delivery will be carried out by your country's national post office (or its private partners). You can also track this track number on your national postal website.
We do not deliver parcels personally to clients; we use the services of a postal company. Our responsibility for the parcel ends at the moment the parcel is sent. The postal company bears full responsibility for the delivery and integrity of the parcel. We strongly recommend that you check the contents of your parcel for damage or shortage, even if the parcel does not appear to be damaged. You must check the parcel in the presence of a postal employee before you sign for receipt. (For example: you receive money at a bank cash desk and check the amount in front of the cashier at the cash desk). If the postal employee does not record a shortage or damage to the goods, the postal company will not accept a claim for compensation. This rule applies to all postal companies.
On our part, we guarantee you careful packaging of all goods so that the goods reach you intact.
In any case, we, as the sender, will file a claim with the postal company if the goods in the parcel are damaged or the parcel arrives incomplete. But the postal company has the right to refuse compensation if the fact of damage or shortage was not recorded at the time of receipt of the parcel. Therefore, we strongly advise you to check the contents of the parcel upon receipt.
In addition, the postal company does not accept liquids for air delivery. If we pack liquids in the parcel and the postal company does not pay attention to this, such goods may arrive to you intact. But if these goods become depressurized on the plane due to temperature changes and pressure changes, the postal company will not compensate for the cost of the damaged goods.
Customs of your country
Upon arrival in your country, all shipments pass through the customs of your country (regardless of the weight, size of the parcel and the type of postal or transport company). We ship parcels to all countries in the world, and we do not have full information about the customs regulations of your country. If your country's customs detains your parcel and requires additional documents, we will provide you with safety data sheets, EU certification, and other documents that we have. In the event that your customs decides not to allow the parcel to enter your country, we cannot be held responsible for this. Therefore, we recommend that you find out the customs regulations of your country before placing an order in another country.
Products that do not transport well:
Glass objects (bottles); liquids in plastic or glass containers; any fragile items that could be damaged by shaking; liquids that do not withstand low temperatures (frost) or pressure changes in the cargo compartment of an aircraft. In addition, if depressurized, liquid goods can damage the contents of the package as a whole.
We have a lot of experience in packing parcels and we receive a lot of good feedback from our customers about the careful packing of their parcels. We can guarantee that the goods will be carefully packaged, but we cannot guarantee that the post office and couriers delivering the parcel to your address will handle the parcel with care.
In the vast majority of cases, our customers safely receive parcels with such goods. But when ordering goods that do not tolerate transportation well or are considered dangerous for air transportation, carefully weigh all the risks, because we will not be able to compensate for the cost of such goods.
Warranty repair/exchange
We undertake to fulfill warranty obligations according to the terms in the warranty document. We cover the transportation costs for warranty repairs within Ukraine. But we do not cover the cost of transporting goods from abroad for warranty repairs or exchanges. When ordering goods from Ukraine to another country, you must be aware of the risks associated with the complexity of exchanging or repairing such goods.
Exchange of goods with hidden factory defects.
During the use of goods, factory defects may be revealed, and we undertake to exchange such goods. We cover the transportation costs for the exchange or return of goods of inadequate quality within Ukraine. But we do not cover the cost of transporting goods from abroad for warranty repairs, exchanges or returns. When ordering goods from Ukraine to another country, you must be aware of the risks associated with the complexity of exchanging or repairing such goods.
Attention! Risks of delivering parcels by air.
If the way of your parcel to your country involves a flight by plane, then the parcel will fly not from Ukraine, but from a transit airport (Germany, Lithuania and other countries). This is due to the fact that due to Russian aggression and Russian bombings, civilian aircraft do not fly in Ukraine, all cargo from Ukraine goes by land to neighboring European countries and there is loaded onto a plane for delivery to Western European countries, the USA, Canada, Australia, Israel, Saudi Arabia and other countries that are far from Ukraine. Parcels fly all over the world on planes of different airlines from different airports. Airlines make sure that no items are brought on board that they consider dangerous for the aircraft. In addition, some countries (such as Canada) have special rules for air transportation. Therefore, your parcel, like any cargo, including all parcels from different stores and passenger luggage, will be subject to inspection by the security service at the airport. If the security service at the airport considers the items in the parcel dangerous for the aircraft, there is a risk that the parcel will be returned to the point of departure.
In the vast majority of cases, our clients safely receive parcels with such goods. But we recommend that you carefully weigh the risks.
The warning about the rules of air transportation does not apply to countries that have a common border with Ukraine (Poland, Moldova, Romania, Slovakia), as well as some neighboring countries (Estonia, Latvia, Lithuania, Czech Republic, Germany and others). All cargo is delivered to the countries closest to Ukraine not by planes, but by land transport*. Therefore, parcels that are sent to countries closest to Ukraine do not pass through the airport and the airport security service does not look for dangerous items in parcels.
*During the Russian aggressive war, civilian aircraft do not fly in Ukraine. All cargo from Ukraine is sent to neighboring countries by land transport and, if necessary, loaded onto an airplane for further transportation. Therefore, parcels that are sent to countries closest to Ukraine do not pass through the airport and the airport security service does not look for dangerous items in parcels.
Please contact us if there are any problems +380 73 452 12 34 WhatsApp
INSTAGRAM: @nailsmade_shop or @hellogel_ua