Terms of Use

The seller and the scope of these terms

The seller is the NAILSMADE Shop online store, website nailsmade.store. Address: 44A Sichovykh Striltsiv St., Kyiv 04053, Ukraine. E-mail: navito1212@gmail.com. Phones: +380 (63) 638-71-30 and +380 (73) 452-12-34.

These terms apply to every purchase on the site — whether you placed the order yourself or together with a manager.

The seller is ФОП Вільчинський Олександр Миколайович — a private entrepreneur registered in Ukraine — taxpayer registration number 2386511853. Address: 44A Sichovykh Striltsiv St., Kyiv 04053, Ukraine. The shop trades as NAILSMADE Shop.

Acceptance of these terms

By placing an order, you agree to these terms. The moment a contract actually arises between us is a separate matter: it is set out below, in the section on placing and confirming an order.

This page is a public offer within the meaning of Articles 633 and 641 of the Civil Code of Ukraine. If there is a point you do not agree with, do not place an order — write to us.

Your account

Registering is not compulsory: you can order without an account as well.

If you have created one, you are responsible for keeping your login and password safe and for whatever is done under them. If you notice that someone else has used your access, write to us straight away.

You can also sign in through a social network.

Placing an order and our confirmation

This offer itself defines the moment at which it is accepted. Placing an order is not yet a completed acceptance of the offer: under the terms of the offer, an order counts as accepted at the moment we have confirmed it. The contract is concluded from the moment of our confirmation — as long as there is no confirmation, there is no contract between us.

By the same terms of this offer, we may decline an order or cancel it if the goods are out of stock or if the price was published with an obvious error. If you have already paid, we will give the money back — we will agree the way of the refund with you.

Prices and currency

Prices on the site are in hryvnia and include VAT where it applies.

The site may also show a price in another currency — that is only an approximate conversion, shown for convenience. Payment for the order is taken in hryvnia.

The price may change for as long as we have not confirmed your order. Once we confirm it, the price is fixed.

Delivery is paid for separately and is not included in the price of the goods — except where the free-delivery threshold applies.

Payment

We accept payment in the following ways:

• by card online or through monopay — acquiring by monobank;
• by cash on delivery — when you collect the parcel;
• by bank transfer to an IBAN account;
• via PayPal — arranged with a manager: it is not an option in the checkout form;
• in a way you agree with a manager.

You enter your card details on the monobank page. They never reach our servers, and we do not store them.

Delivery

We ship with Nova Poshta (branch, parcel locker, courier) and Ukrposhta (branch), and abroad — through NOVA POST GLOBAL (Europe) and by international delivery to other countries. The method can be agreed with a manager.

Delivery times are the carrier’s estimate, not our guarantee: neither the sorting hubs nor customs answer to us.

Conditions and rates: Payment and delivery and International delivery.

Exchanges and returns

We give you 14 days from the day you receive the goods to exchange or return goods of proper quality — provided you have not used them and they have kept their original appearance and their consumer properties. This is a commitment we make to our customers ourselves. It does not limit the rights that Ukrainian consumer-protection legislation gives you.

To start an exchange or a return, write to us and give your order number.

How it goes: Exchanges and returns.

Product quality and complaints

If the goods arrive damaged, incomplete or faulty, write to us at navito1212@gmail.com.

Give your order number and attach photos of the goods and of the packaging — that way we get to the bottom of it faster, without extra questions.

We answer on working days (Mon–Fri 9:00–18:00). Where a claim is well-founded, we undertake to satisfy it within 14 days, or within another period we agree with you. This is a commitment we make to our customers ourselves. It does not limit the rights that Ukrainian consumer-protection legislation gives you.

Bonus programme

Bonuses are earned and spent under the rules of the bonus programme.

Bonuses are not money: they cannot be withdrawn, paid out in cash or exchanged for money.

The rules: Bonus programme.

Intellectual property

The site, its texts, its photographs and the NAILSMADE brand belong to us.

You may copy, publish or otherwise use them only with our written permission.

Liability

We are liable for our obligations to the extent that the legislation of Ukraine establishes.

We are not liable for a delay that is the carrier’s fault, for the consequences of using a professional product incorrectly, or for the content of third-party sites our links lead to.

Personal data

We process your personal data as described in the Privacy Policy.

Governing law and settlement of disputes

The law of Ukraine applies to these terms and to every order.

If a dispute arises, write to us first — most matters are settled by talking them through. If we cannot come to an agreement, the dispute is heard by the courts of Ukraine.

Changes to these terms

We may change these terms. The version that applies to your order is the one published on the site at the moment you placed it.

The “Last updated” date at the top of the page shows the version currently in force.

Contacts

E-mail: navito1212@gmail.com
Phones: +380 (63) 638-71-30, +380 (73) 452-12-34
Address: 44A Sichovykh Striltsiv St., Kyiv 04053, Ukraine
Working hours: Mon–Fri 9:00–18:00